Privacy Policy

Introduction

SetuEdu.ai ("Company," "we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://setuedu.ai) and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing and using SetuEdu.ai, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

1. Information We Collect

Personal Information You Provide Directly

We collect information you voluntarily provide when using our services, including:

• Account registration information (name, email, password, phone number)
• Profile information (educational background, work experience, location, visa status)
• Communication preferences and correspondence
• Payment and billing information (processed securely through third-party providers)
• Documents and files you upload (resumes, academic transcripts, essays)
• Tool usage data (quiz responses, calculator inputs, assessment results)
• Support requests and feedback

Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies, pixel tags, and similar technologies:

• Browser type and version
• IP address and device identifiers
• Operating system
• Pages visited and time spent on each page
• Referrer URLs and exit pages
• Search queries and interaction patterns
• Geographic location (based on IP address)

Information from Third Parties

We may receive information about you from third-party services, social media platforms (if you use single sign-on), and data providers to enhance our services and verify information.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing, maintaining, and improving our services and tools
• Creating and managing your account
• Processing transactions and sending related information
• Sending service updates, announcements, and administrative messages
• Responding to your inquiries, requests, and customer support
• Personalizing your experience and offering tailored recommendations
• Conducting analytics to understand user behavior and optimize our platform
• Marketing and promotional communications (with your consent)
• Complying with legal obligations and enforcing our terms of service
• Preventing fraud, abuse, and security incidents
• Conducting research and developing new features

3. Data Sharing and Disclosure

We do not sell your personal information. However, we may share your information in the following circumstances:

Service Providers

We share information with third-party service providers who assist us in operating our website and conducting business, including payment processors, email service providers, analytics platforms, and hosting providers. These providers are contractually obligated to use your information only as necessary to provide services to us.

Business Transfers

If SetuEdu.ai is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required by law, court order, government request, or when we believe in good faith that such disclosure is necessary to:

• Comply with applicable laws and regulations
• Protect the rights, privacy, safety, or property of SetuEdu.ai, our users, or the public
• Prevent or investigate possible wrongdoing

With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4. Cookies and Similar Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to:

• Remember your preferences and login information
• Understand how you interact with our website
• Track website traffic and usage patterns
• Deliver personalized content and advertisements
• Detect and prevent fraud

Most browsers allow you to control cookies through their settings. You can refuse cookies or delete them at any time. However, some features of our website may not function properly if cookies are disabled.

We also use third-party analytics services (such as Google Analytics) that collect and analyze usage information. You can opt out of Google Analytics.

5. Data Security

We implement comprehensive technical, administrative, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure password storage and authentication mechanisms
• Regular security audits and assessments
• Restricted access to personal information on a need-to-know basis
• Employee training on data protection and privacy
• Incident response procedures

No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You use our services at your own risk, and we encourage you to use strong passwords and maintain the confidentiality of your account credentials.

6. Your Privacy Rights

GDPR Rights (EU/EEA Residents)

If you are located in the European Union or European Economic Area, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of access: You can request a copy of the personal data we hold about you
• Right of rectification: You can request correction of inaccurate data
• Right of erasure: You can request deletion of your data under certain circumstances
• Right to restrict processing: You can limit how we process your data
• Right to data portability: You can request your data in a portable format
• Right to object: You can object to certain types of processing
• Right to withdraw consent: You can withdraw consent at any time

Indian Consumer Protection Law Rights

If you are a resident of India, you have rights under applicable Indian data protection and consumer protection laws, including:

• Right to information about our data practices
• Right to access your personal data
• Right to correct or update your information
• Right to request deletion under applicable circumstances
• Right to lodge complaints with relevant authorities

General Rights

Regardless of location, you have the right to:

• Opt-out of marketing communications by clicking "unsubscribe" in our emails
• Request information about our data practices
• Contact us to exercise any of your privacy rights

To exercise any of these rights, please contact us at [email protected] with your request. We will respond within the timeframes required by applicable law.

7. Children's Privacy

SetuEdu.ai is not intended for children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information and terminate the child's account.

For users between 13 and 18 (or the age of majority in your jurisdiction), we provide additional privacy protections and recommend parental involvement in account setup and usage.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and the purposes for which we use it.

You can request deletion of your account and associated data at any time by contacting us at [email protected]. We will comply with your request subject to legal and contractual requirements.

9. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from your home country. By using SetuEdu.ai, you consent to the transfer of your information to countries outside your country of residence, which may provide a different level of data protection than your home country. We implement appropriate safeguards, including standard contractual clauses, to protect your information during international transfers.

10. Third-Party Links and Services

SetuEdu.ai may contain links to third-party websites and services that are not operated by us. This Privacy Policy applies only to information collected through our website and services. We are not responsible for the privacy practices of third-party websites and services. We encourage you to review the privacy policies of any third-party services before providing your personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated Privacy Policy on our website with a new "Effective Date."

Your continued use of SetuEdu.ai after changes become effective constitutes your acceptance of the updated Privacy Policy. We recommend reviewing this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We are committed to working with you to resolve any privacy concerns. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.